Troubleshoot without risking your records

A customer seems missing

Check whether you are signed into the same account and company that created it. Also check Existing Estimates and any active search.

If you were working as a guest, sign out and check the separate guest workspace.

Read any recovery notice. Do not reinstall or clear app data; contact support if the record remains unavailable.

Sign-in or sync fails

Check the connection and confirm your account credentials through the normal sign-in flow. A team administrator should verify active membership.

Capture the exact visible error and app version. Retry once after connectivity is restored; avoid simultaneous conflicting costbook edits on several devices.

An account-switch save failure intentionally blocks the transition to protect data. Resolve the storage/recovery problem before using another account.

PDF or price looks wrong

Reopen the estimate and inspect quantities, answers, rule-adjusted prices, discount, tax, and administrative charges.

Review payment amounts and signature settings, then regenerate the PDF. Compare a simple hand-calculated example.

Report the smallest fictional example that reproduces the issue, with screenshots and the affected PDF page. Remove customer details before sending.

Contact support

Email mitch@bestroi.media with your device, operating system, app version, steps to reproduce, expected result, and actual result.

Use fictional examples whenever possible. Do not include credentials, private keys, or financial account details.